ISO 9001 Quality Standard

Feedback Form

Please complete the following form, we would really appreciate your feedback: Score: 5 = High / 1 = Low.

Website

Telephone Manner

Customer Service

Products / Service

Auditing Service

Accounts

Overall Experience

Questions

Was our web site easy to navigate?

Did it give you the information you need?

Was the text clear to understand?

Do we answer your calls efficiently?

Are our staff courteous on the telephone?

Do we return calls promptly?

Are we helpful and courteous?

Do we listen to, and understand your concerns?

Do we provide positive answers to your problems?

Do our services meet the needs of your company?

Is the support we give of the standard you expect?

Do we deliver on time?

Do we keep our promises?

Are our products/services fit for purpose?

Is our service “right first time”?

Do we act in a professional manner?

Are our staff respectful to your intellectual property?

Did our auditor / assessor arrive on time?

Were you shown identification?

Was the content of the audit explained clearly?

Was the audit conducted in a fair & unbiased way?

Was the outcome explained sufficiently?

Was the auditor courteous at all times?

Is our accounting system accurate?

Do invoices clearly state what charges relate to?

Are you pleased with the overall service we offer?

Would you recommend us to other customers?

Score

Comments


Are there other standards or services you would like us to offer or is there any other feedback you would like to tell us?
* Completed by:

* Email: